Question 1

Is it possible to view a property before I book?

Accepted Answer

Yes this can be arranged depending on occupancy of the property at the time.  Please call us on 07743 377915 to arrange a mutually convenient time to view.

Question 2

What is your booking procedure?

Accepted Answer

At present we do not have an online booking procedure. 
Please contact us via the contact us form or call us on 07743 377915 to confirm availability and make a booking.  Our booking process is as follows:-
 
1. You will be sent a booking form to complete and return along with 2 forms of ID.
2. A deposit invoice is raised and send to guest for payment by return.
3. On receipt of deposit payment full booking confirmation is issued to guest.
4. Balance of payment is required no later than 14 days prior to arrival.
 
At the time of booking, we will check for any specific requirements that you may have (e.g. high chairs, travel cots, welcome hamper) and will make sure you have everything you need upon arrival to settle in.

Question 3

What payment methods do you accept?

Accepted Answer

We are happy to accept payment by bank transfer or cash.

Question 4

What are the arrival and departure times?

Accepted Answer

Check in time is from 3pm on the day of your arrival and we ask that you check out by 10:30am on your dap of departure.  However, we are flexible on check in and check out times and we will try to accommodation your needs so please ask at the time of booking.

Question 5

How do I Check-in?

Accepted Answer

We will meet with you personally at the property to welcome you and show you around the house and answer any questions you may have.  We arrange a check-in time in advance with you and keep in touch on the day in case of any travel delays etc.  We’re only a phone call away in case of any issues en route.

Question 6

Do you accept pets?

Accepted Answer

We regret that pets are not allowed in our properties.

Question 7

What facilities are in the short term rental?

Accepted Answer

A detailed overview of each property can be found on the property page.
As standard all properties have a fully equipped kitchen with hob, oven, dishwasher, fridge, freezer and washer/dryer.

Question 8

What do I need to bring?

Accepted Answer

We recommend that you bring adapters and charges.  All TV’s have an HDMI cable input but please bring your own cable if you wish to watch TV through your mobile or tablet.

Question 9

What is included with in the cost?

Accepted Answer

Our rates include rental, utilities, internet and housekeeping service to ensure you stay is comfortable.  All homes come as standard fully furnished with crockery, cookware, dishes, utensils, linens, iron, ironing board and hairdryers.

Question 10

Can Additional Beds/Travel Cots be provided?

Accepted Answer

Yes. A travel cot can be provided free of charge.
Single foldaway bed hire is £20 per night and includes bed linen and towels.
Please let us know at the time of booking should any of the above items be required.

FREQUENTLY ASKED QUESTIONS